SingPost SpeedPost... love it.. hate it

[nic]

Experience #1 out of Dunno how many:

Items arrive on Monday as per system...
call them.. can collect at Singpost center?
Reply: cannot today, earliest tomorrow.

------------------------

Experience #2

Items arrive on Monday as per system...
Monday wait at home... system no update. Went lunch, come back 1 hr.
Check... system say.. "Deliver fail.. no reply"
Use automatic system, request deliver next time slot (next day afternoon).
Tuesday wait at home... nothing came.
Call them, say overload, so cannot deliver. Arranged to transfer to another post office.
Wednesday check... no update. item not transferred.
Thursday check... no update. item not transferred. Ring them.. they say.. very sorry, don't know why slip out. They voluntarily agree to expedite.. deliver either in evening or next morning before 1pm.
Friday 12:15.. check still no update... ring them.. very sorry, don't know why slip out. They voluntarily agree to expedite. spoke to supervisor, supervisor say will personally go find the item and ring back when located it.

----------

Many other expeiences

Items arrived
Delivery failed. no delivery advice.
Ring to collect at SingPost center.. upon reaching singpost center at appointed time.. they claim item still haven't come up.... wait 30 minutes

Items arrived..
Wait and wait... go toilet.. door bell ring
rush out.. see delivery advice under the door.

And of course.. there are also delivery without hiccups.. but percentage like...

[skyblueblue]

Sorry about your bad experience esp on the 1 going to the toilet.

Haven't really experience anything bad yet. Just that they can't confirm the time of arrival. I usually paste my HP no. on the door if i'm expecting something if i really need to go out for a while. The postman will call me and i'll tell them to give me a minute and rush back.

There was actually 1 good experience i had on speedpost. I accidently gave the wrong blk no. but the apt no. and street was correct. The postman came knocking and told me of the error.

[koon]

Once the item reach Singapore, you can actually request to collect at their Delivery Depot in Woodland, You may save a day or 2 on that especially during festive season.

[nic]

no reply from Singpost (the supervisor) despite promise to track down the package and call back last week.

Ring them again, escalated to the Mgr. Got hold of her contact, and also her boss contact. Told her will call her boss if it is not follow up. She did keep her promise, gave me half hourly update till the package is found.



She offer to sent it out at the next time slot.. but this time round... I don't trust the ops dept. So.. I went down to pick it up from SingPost ctr. Still need to pay $1.70 for parking

See the size of the package.. still can go MIA.... maybe too big.. all lazy to send.

Once the item reach Singapore, you can actually request to collect at their Delivery Depot in Woodland, You may save a day or 2 on that especially during festive season.

nope.. not all deliveries end up at Woodlands. All my speedpost packages are always at SingPost center (Paya Leba). I didn't want to go there because of the frequent jams and high parking charges.

[zennith]

SingPost is listed in the sgx exchange. Not any ai ya company... must with good balance sheets and good company portfolio. System always can be improve - to customer feedback always : )

[zennith]

[ammo]

Sad to say, if SingPost is not the only official post service, it wouldn't be the first in my list.

[Crabby]

Thats why whenever I purchase anything from someone, I always choose to go down & collect rather than through SpeedPost. Coz the delivery man usually dun wait long enuf at the door to deliver. I had encountered it 4 times till I fed up & wrote them a letter of complaints & make sure that they hold my item & bugged them to track for me. It is not their 1st time. I would say the professionality is still not there. They can simply add another service by making a call when deliver fails. I mean if the item/s has a contact info on it.

[khpan2003]

SpeedPsot it should be "Slow Post"

My enconter...

Encounter 1:-
Miss the postman as though they will have lunch around 12-1pm... but when i went to pack my food... saw the "Notice" time was 2mins after i leave my house
Called them.. was inform that once you miss the delivery... you have to wait till 7pm after then you can collect your item at Main post office at Eunos...
Ok... my fault cause i thought postman having the same lunch time as per normal office hour..
Re-arrange for redelivery the next day, as it was a waste of parking fee and patrol to go all the way to Eunos from Bukit panjang then next day.
Only then i know.. they have 2 delivery slot... 9am-1pm and 2pm-6pm,
i take the morning slot, atleast i still can enjoy my flying in the afternoon+evening...
But, i become an "Stupid" thinking that i able to get my item on the next day, happly waiting for the postman to delivery my items to me
I waited waited................wa...ited..... till 1:30pm..... thinking the postman may slightly miss the slot... till 2:30pm.. i already unable to stand it any more as i'm too hungary already..(missed my breakfast... now my lunch)..
So called up to SingPost... i got a reply that i almost going to kill the operator that answer my call
"Hi Sir, you itme is still in our warehouse, we had miss put when arrange you item for 9am-2pm slot"
i asked why they had sure a screw-up.. "Sir, i will check and get back to you in a short while, can i have your contact no#?"
ok, i waited for the reply... for another 2hour i waited still not yet go for my lunch.. no reply from operator
Called up, request to speak to the operator that i had spoken to early.. "Hi Sir, the operator you spoke to had went for her break, can i assit you?" ok, inform her of what i waiting for... " Sorry Sir, the note for you item is been indicate to be delivery at 2pm-6pm"
Since when i had change the time
So... i wated my whole day just to wait for the postman

Encounter 2:-
Miss another post again. No problem, self collect it as work place is near.. and after the 1st encounter
Called up..
Operator:- "Hi Sir, due to we have a large volume of postage, we unable to arrange self pick-up today... we also unable to make redelivery for tomorrow as our agent are fully occupy"
Me:- "in that the case can i collect it in late afternoon around 6pm?"
Operator:- "Sould be no problem, but can i have your contact no#, so that we can contact you to confirm the timing in a while?"
That it... waited till 4pm.. no call from them... thought that my phone spoil

So, went down straight to Eunos, hand over the form and 10mins later, i leave with my items

So, lesson learn,
=> best is to self collect the items if you miss it...
=> don't be a stupid like me, waited for whole day.. if need to redelivery, call them again on the day you expect the item to re..reconfirm it will delivery the item to you
=> Go straight to the Eunos Post centre and don't waste you life to wait for the operator to answer your call nor give you a call back

[luckysoul]

was waiting for my parcel to arrive todae. been checking the online status and realised it was with mr postman at around 8am+ todae. To further confirm i called the speedpost hotline. the staff said will double check and get back to me.

waited so long till 2pm, still no ppl call me and finally i juz checked the status again and it said at 2:16pm: "FAILED DELIVERY", delivery attempted but no reponse.

well... my bro was at home all the time. this is the 2nd time i gt this so call failed delivery when someone was at home all the while waiting.

todae speedpost half day nia, wanna call to ask them wat happen oso no chance.

[Crabby]

Maybe we should have consolidated those similiar problem & email them the common issues. Like the operator doesnt seems to bother to get back or did not do a follow up properly. Delivery man juz simply waited for awhile & see doors shut & juz put a slip(easier for them). If they cant do the job well, let others have a chance.

I remember my old area there is this post delivery lady, she will call out the name outside my door as she knows that sometimes we in room & not hearding anything. I muz applause for her determination & responsible attitude. If she can do it why others cant?

[Crabby]

BTW Taiwan is one of the best post delivery in the world do u know that?

Singpost, long way to go.

[luckysoul]

haha. ya lo. singpost...

search their official webby. notice they said operation till 4pm. call the hotline till siao, still no one pick up. saw some other post office open till later timing, but call liao oso those auto reply.

anyone noe of any number i can call through during this time?

[skyblueblue]

Does Singpost send you a reminder if you fail to collect the item or they just send back to the sender ?

[luckysoul]

Does Singpost send you a reminder if you fail to collect the item or they just send back to the sender ?

from wat i noe, if they arrive at ur hse den no reponse, they will slip in a delivery note through ur door. obviously they nv came in my case, i see no note as well.

i tink after a while if u nv collect, den they will send it back to sender.